updated to B2, now cp won't run, and postgresql is running
02-24-08, 12:26
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bangsters Registered User Join: Oct 2005 Posts: 516 |
updated to B2, now cp won't run, and postgresql is running Hi. I accidentally deleted my service domain trying to remove a server (don't ask how it happened lol, this is the result of working with your eyes half open). And after that I couldn't recreate it, it keeps throwing all sorts of errors, from Internal error to accoutn already exists (account does not really exist tho) Anyway, as a last result I tried to update to Beta2 to see if things get solved. Alas, it got worse. Now my CP won't start at all. Postgresql is running, partitions (/var/tmp/hsphere are all good), httpdcp service is also running. I already tried manually removing postgres and reinstalling version 7.4.19-1 from /hsphere/pkg/ buts still no luck. If I try to run update again, it throws in: Current CP version: 3.1.902 `-- *** CP Postgres version: authentication access problem! *** I'm out of luck right now....and what's worse is I have no partner code and I have no idea how to get a hold of support. After all this changeover to parallels I'm having doubts as to whether it is a wise decision to stick it out with hsphere considering the prices have gone up (support wise, $70/incident). I'm pretty sure most of us here went with hsphere in part of the lower cost of ownership, which now isn't the case.... ....anyways, can someone more experienced or with better knowledge advice me on how to get this resolved? I really need to get CP up and running and recreate my service domain  Thanks! It's only this forum that's keeping me to stick with hsphere....and thanks! |
02-24-08, 12:50
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 dynamicnet Registered User Join: Jan 2003 Posts: 13,709 |
Greetings: RE: http://www.parallels.com/support/hsphere 1. If you do not have a partner code A. You can use http://www.parallels.com/en/buyonline/support/psoft/ to purchase one or more incident's. Then get access to the support system. B. Or you can request a partner code "For the ones who didn't get the notification for the changes performed and due that, don't have a partner code, please contact us using the form: http://www.parallels.com/psoft/contact requesting it. Please provide us for fast response your company information in order to search your unique partner code related with your support contract (with Parallels directly or honored from psoft)." -- Marc from Parallels 2. If you have a partner code you can use https://www.parallels.com/en/support/hsphere/form/ Thank you. __________________ Peter M. Abraham, Senior Server Administrator Dynamic Net, Inc. -- US/Canada: 001-888-887-6727; International: 001-717-484-1062 -- email solutions @ dynamicnet.net Parallels H-Sphere Strategic Partner for H-Sphere Security and H-Sphere Server Management Server Security, Server Administration, Server Migrations, co-location, dedicated servers, and more http://www.dynamicnet.net/services/hsphere.htm |
02-24-08, 13:04
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bangsters Registered User Join: Oct 2005 Posts: 516 |
thanks peter! you're always reliable as usual  I sent them a message as for my issues, any idea what could be causing this? thanks update: I got CP to run again...however, I still cannot re-add my service domain.... i tried to add an account to my existing admin account (i even tried creating a totally new user) but I keep getting an error at the last step, saying user already exists. below is the error: java.lang.Exception: Error: Username exists Command: ssh -o StrictHostKeyChecking=no -x -a root@ipaddress /hsphere/shared/scripts/mbox-add 'webmaster@domain.com' 'test12345' 0 at psoft.hsphere.resource.PhysicalServer.pooledExec(P hysicalServer.java:427) at psoft.hsphere.resource.PhysicalServer.exec(Physica lServer.java:300) at psoft.hsphere.resource.HostEntry.exec(HostEntry.ja va:810) at psoft.hsphere.resource.HostEntry.exec(HostEntry.ja va:798) at psoft.hsphere.resource.HostEntry.exec(HostEntry.ja va:788) at psoft.hsphere.resource.HostEntry.exec(HostEntry.ja va:782) at psoft.hsphere.resource.system.MailServices.createM ailbox(MailServices.java:985) at psoft.hsphere.resource.email.Mailbox.initDone(Mail box.java:195) at psoft.hsphere.Resource.init(Resource.java:1444) at psoft.hsphere.Account.<init>(Account.java:346) at psoft.hsphere.User.addAccount(User.java:1418) at psoft.hsphere.User.addAccount(User.java:1572) at psoft.hsphere.User.addAccount(User.java:1489) at psoft.hsphere.resource.SignupResource.createUser(S ignupResource.java:360) at psoft.hsphere.resource.SignupResource.FM_createUse r(SignupResource.java:311) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at psoft.util.freemarker.TemplateMethodWrapper._exec( TemplateMethodWrapper.java:79) at psoft.hsphere.AccessTemplateMethodWrapper.exec(Acc essTemplateMethodWrapper.java:55) at freemarker.template.expression.MethodCall.getAsTem plateModel(Unknown Source) at freemarker.template.instruction.AssignInstruction. process(Unknown Source) at freemarker.template.compiler.TemplateArrayList.pro cess(Unknown Source) at freemarker.template.instruction.IfInstruction.proc ess(Unknown Source) at freemarker.template.compiler.TemplateArrayList.pro cess(Unknown Source) at freemarker.template.instruction.IfInstruction.proc ess(Unknown Source) at freemarker.template.compiler.TemplateArrayList.pro cess(Unknown Source) at freemarker.template.instruction.IfInstruction.proc ess(Unknown Source) at freemarker.template.compiler.TemplateArrayList.pro cess(Unknown Source) at freemarker.template.instruction.IfInstruction.proc ess(Unknown Source) at freemarker.template.compiler.TemplateArrayList.pro cess(Unknown Source) at freemarker.template.Template.process(Template.java :234) at freemarker.template.Template.process(Template.java :255) at psoft.hsphere.CP.service(CP.java:897) at javax.servlet.http.HttpServlet.service(HttpServlet .java:803) at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:175) at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:263) at org.apache.coyote.ajp.AjpAprProcessor.process(AjpA prProcessor.java:419) at org.apache.coyote.ajp.AjpAprProtocol$AjpConnection Handler.process(AjpAprProtocol.java:394) at org.apache.tomcat.util.net.AprEndpoint$Worker.run( AprEndpoint.java:1508) at java.lang.Thread.run(Thread.java:595) |
02-25-08, 10:35
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 yurtesen Registered User Join: Nov 2004 Posts: 8,097 |
bangsters, this means that you have domain.com defined in the mail server but CP doesnt know about it. If the stuff inside domain.com is not important just do ~vpopmail/bin/vdeldomain domain.com and it will disappear (otherwise backup the user mails first then remove the domain). Then you can add the domain again and you wont see this message. __________________ FinWiz --- The Professional H-Sphere Support Company Evren Yurtesen --- Unix System Administrator Contact Info: support [ a t ] finwiz.net / +358-40-5073940 |
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